12 months offer not real.
Where are you seeing this "12 month offer"?
Keep an eye on the Now TV offers page https://www.nowtv.com/offers
So you have the 12 month offer in form of a voucher?
This will need to be applied to your account, if you haven't done so already.
you obviously did not read my reply. we won a 12 month Now TV pass Inc sky movies in a McDonald's competition.
AFter using it for One month, we were informed by email we would have to pay to keep using it.
ie it was only for 1 month not 12 months...
Did you apply the voucher to your account?
If you did not then this is why you are having to pay. Either that or you got a faulty voucher.
You can try heading onto Live chat. But don't hold your breath.