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Lainey
Advocate

not getting the offers i selected

I thought i signed up for entertainment and movies for £14 but all i got was entertainment.  I also added a code for sports but this is not showing up on the account.

 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Lainey 

Staff never post on here in relation to refunds.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Use this link to make sure you only have one account for the same payment details.
https://help.nowtv.com/article/find-an-account

Then speak to staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Lainey 

Have you checked that you have been charged £13.99, and not the £6.99 that the Entertainment offer costs?

Have you actually tried watching a movie, under Cinema?

Because either way you should be able to; if you bought the £13.99 offering, because it’s included in that, and if you bought the £6.99 deal, because it comes with a 7-day free trial of Cinema, which will turn into a £9.99 monthly subscription if you don’t cancel within the 7 days.

You are also ‘enjoying’ a 7-day free trial of Boost, which comes with either offer, and will likewise turn into a £6 monthly subscription if you don’t cancel it within the 7 days.

Surprised? Your acceptance of the main offer, whichever it was, brought with it this trial or trials, unless you noticed and actioned a very small grey ‘remove’ on it/them.

I think there’s a law against doing this, though Now don’t. But if you don’t like it, report it to your local Weights & Measures Department, and let them decide 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.