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new customer deals

coming to the end of my contract and looking to upgrade on my broadband speed

I've asked to upgrade to the current deal(which is quite good) but i was told no because I'm an existing customer.


what constitutes a new customer then?

leave and get some else in the house to take it out?


usual daft thing, not caring about keeping customers!


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Legend 5
Legend 5

Re: new customer deals


If you can’t get any deals being an existing customer, perhaps do the old “threaten to leave” to see if you get any offers thrown at you? 

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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