04-04-2019 16:41
please someone help!! i have just bought a now tv stick with a pre loaded 2 month entertainment pass, the voucher is showing in my account but it will not let me redeem. every time i press the button to redeem i get an error msg saying to refresh browser or that now tv may be busy right now!! it is not already on there as cannot watch live and only option to click on 7 day free trial???
Solved! Go to Solution.
04-04-2019 20:38
I'm having exactly same issue. Bought the stick through Tesco. Went through countless resets with the online chat - useless.
No way to let nowtv know their website service is down either with a telephone number too.
I'm sorry for turning my head Firestick, it'll never happen again!!
04-04-2019 21:08
no still not resolved. are u trying from ur mobile?
04-04-2019 21:13
This is marked as solved now. When I hit the solution link it just goes down to another post.
None the wiser. Anyone been given a solution?
04-04-2019 21:10
that is the exact same msg i am having. tried numerous times today
04-04-2019 20:38
I'm in the same boat I've bought one today and it won't let me either it doesn't even let you purchase a 7 day trial either
04-04-2019 21:05
16-05-2020 11:00
I'm having the same problem with my stick.. Has anyone got it sorted yet?
19-05-2020 8:02
@Anonymous User
That problem was sorted a year ago.
As you have a new issue, you will do better if you start a new thread, or find the same problem in an early May 2020 thread, and tack on to that.
04-04-2019 20:38
I'm having exactly same issue. Bought the stick through Tesco. Went through countless resets with the online chat - useless.
No way to let nowtv know their website service is down either with a telephone number too.
I'm sorry for turning my head Firestick, it'll never happen again!!
04-04-2019 21:07
same, had mine from asda! can't find a telephone number and don't want to give in and do the 7 day trial. have u tried doing it from a laptop? was wondering if it was because i was using my mobile?
04-04-2019 21:22
Sorted,
Ask the chat attendant for your pre loaded voucher code.
Then input it via 'apply voucher' on your PC/MAC, and away you go.
Still not a firestick mind!