Thanks for letting me know @mistydoo.
So looking at the screenshots and just having some discussions with the team around me, it looks as though this is an old batch of vouchers that may be stocked in this retail store.
We're picking this up with the team here to make sure that these terms and conditions have been updated to reflect the new process.
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Trying to activate my weekly sports pass on my mobile which have done many times.
I'm experiencing a similar issue just now as well!