Hi, was looking through my account and noticed I had a sky sports day pass ready to go. So I clicked it today and it said something like " keep for later" and " use now"
Right away a sky sports channel rightfully started playing, I thought must have bought that pass and forgotten about it.
Then I looked at my bank account and to my horror you had taken nine pounds ninety nine pence out of my account.
There was no " pay now" nothing but that I already had a pass ready to be started.
So how come I am now down nearly ten pounds, and for something I already paid for in the passed.
This is absolutely rubbish nowtv, my partner had already been onto your Facebook page about our TV device being faulty, now this.
Plus I cannot get onto the settings page for my nowtv box in my bedroom, I only have like four or five items to pick from, like " Home, Search" and another couple, can't remember, but when clicking left on the home page where it's supposed to take me to settings, it doesn't, it's driving us nuts.
Nowtv is seriously going right downhill, I have been a member since 2015 and never seen any bad service like this, it is getting worse and worse.
