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Anonymous User
Not applicable

Why has my TV past been cancelled ?

I had a 24 month pass with Vodafone that was due to finish in June. I was watching TV yesterday and it worked fine I’ve upgraded my phone to receive my new phone today. At lunch I’ve just tried to use NOW TV and it says I don’t have any passes what is this

2 REPLIES 2
nowswaish
Scholar 3

I would suggest you ask Vodafone as the issue seems connected with you change of mobile phone.

RoyB
Legend

@Anonymous User 

 

The adverts for the 24 month pass make it clear that these stop if/when you discontinue the Vodaphone service.

 

If your upgrade was to another phone still on the Vodaphone service, it looks like Vodaphone didn’t pick this up. So, as @nowswaish says, talk to Vodaphone.

 

OTOH, if you changed providers, then the cessation of the Vodaphone goody was a consequence of this.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.