17-09-2020 16:38
Every time I try and take up an offer I keep getting this error message - "Well, this is embarrassing… We're not sure what happened there. Please try selecting your offer again."
Tried in Chrome & Edge
Have tried clearing cache & cookies.
Any suggestions?
17-09-2020 17:12
Hi @Anonymous User
Which offer are you trying to take up ?
Are you on an existing offer with less than 30 days remaining ?
Are you a BT TV Customer and your NowTV passes are paid directly via BT ?
Any voucher code at the end of the URL address bar when attempting to purchase the offer (usually the code will start with NOW or SPM and if so try manually entering the code on your account by copying & pasting it).
If you are still going around in circles, then see if live chat can assist with the matter.
Use this link to access the chat button.
https://help.nowtv.com/article/how-to-submit-a-complaint
18-09-2020 10:03