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Anonymous User
Not applicable

We're having trouble with vouchers right now

Hello,

 

I received an email with an offer for movies @ £1 a month.

 

We're having trouble with vouchers right now

Please wait a moment and try again.
 
With a stuck spinner.
 
How do I resolve this?
5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

A few people have reported on here having difficulties redeeming this email offer.

 

https://community.nowtv.com/t5/Cinema/1-movies-for-a-month/m-p/458989#M12741

 

If you are getting the spinning coloured circles and the page won't load, maybe try disabling your ad blocker on your device or perhaps try a different internet browser again with the ad blocker switched off.

Anonymous User
Not applicable

So I try submitting a support request and...

 

Screen Shot 2018-03-04 at 10.22.57.png

Anonymous User
Not applicable

I am also getting this error. I have turned off adblock and switched browser. It still comes up with the same error. The same thing happened when I got a voucher for 3 months of movies for the price of 1 and I ended up never getting the deal.

 

Is there any way this can be fixed?

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Are you under a current cinema offer that is more than 30 days left to run which may prevent you claiming this email offer ?

 

Have you tried contacting live chat to see if they can assist you further ?

 

If not, open the link page below and click on the drop down arrow below Anything else to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

 

 

Anonymous User
Not applicable

Hello,

 

I have never been under a cinema offer (but not without trying). I currently have the entertainment pass. I will contact live chat to see if they can help.

 

Thank you for the quick reply.