Hi @daisy123
Have you looked down the back of the sofa? 😛
But all joking aside, what form did these vouchers take - physical, on card or paper, or electronic?
If you bought a Stick or Box with included Pass(es), then you need to install it for the Passes to appear in your Account.
But if that’s not it, we need a bit more to go on, to see what the remedy might be.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
