Voucher to use by end March but offer in place so how do I apply it?

[Anonymous User]

NOW have just extended an offer on entertainment which is great, But I have a 6 month voucher to use by the end of March through Confused car insurance. If I cancel the offer will I definitely be able to use the voucher? I'd hate to lose the special offer if this can't be done.

Thanks for any help

[gavs82008]

@Anonymous User 

It depends when does your “billing” for the membership come off? 

You could always pop onto live chat and see what NOW staff can do for you? Just make sure to click “chat online” within the green/blue box.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

22nd March. Thanks I hadn't thought of the live chat, what a numpty. Thanks for taking the time to answer

[gavs82008]

@Anonymous User 

So what you could do mate, is “cancel” your membership. 
Then the following day of the 22nd you can apply the voucher. 

But yeah 9/10 the NOW staff can sort that sort of thing out no problem 🙂

[Anonymous User]

Been trying since yesterday to get through on live chat, but everytime I click the button nothing happens?! Odd, any suggestions?

[gavs82008]

@Anonymous User 

You can always try another browser, as I know it is picky with browsers sometimes. 

Alternatively you can drop customer support an email, address in the below picture. 

 

[Anonymous User]

Thank you so much I changed browser and got in contact. Was a bit long winded but sorted in the end. Thanks so much for the help I really appreciate it 🙂

[gavs82008]

@Anonymous User 

Awesome glad to hear that you got it sorted in the end 😎