16-03-2021 17:38
NOW have just extended an offer on entertainment which is great, But I have a 6 month voucher to use by the end of March through Confused car insurance. If I cancel the offer will I definitely be able to use the voucher? I'd hate to lose the special offer if this can't be done.
Thanks for any help
16-03-2021 18:12
@Anonymous User
It depends when does your “billing” for the membership come off?
You could always pop onto live chat and see what NOW staff can do for you? Just make sure to click “chat online” within the green/blue box.
https://help.nowtv.com/article/how-to-submit-a-complaint
16-03-2021 18:22
22nd March. Thanks I hadn't thought of the live chat, what a numpty. Thanks for taking the time to answer
16-03-2021 19:07
@Anonymous User
So what you could do mate, is “cancel” your membership.
Then the following day of the 22nd you can apply the voucher.
But yeah 9/10 the NOW staff can sort that sort of thing out no problem 🙂
17-03-2021 13:29
Been trying since yesterday to get through on live chat, but everytime I click the button nothing happens?! Odd, any suggestions?
17-03-2021 14:13
@Anonymous User
You can always try another browser, as I know it is picky with browsers sometimes.
Alternatively you can drop customer support an email, address in the below picture.
17-03-2021 16:05
Thank you so much I changed browser and got in contact. Was a bit long winded but sorted in the end. Thanks so much for the help I really appreciate it 🙂
17-03-2021 16:06
@Anonymous User
Awesome glad to hear that you got it sorted in the end 😎