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Anonymous User
Not applicable

Voucher show reduced subscription

I purchased a voucher for 6 months Entertainment but when applied it only shows 2 months.  The seller has sent me details of the pass and it does say 6 months.  Any suggestions as I cannot get in touch with NOW directly.

1 REPLY 1
ukbobboy
Legend

@Anonymous User 

 

Hi Jac

 

Now TV are highly unlikely to accept that the faulty pass is their problem and so not offer you a solution. You see, under UK consumer law it is the retailer's responsibility to replace the item or refund your money.

 

So I would suggest you go back to the retailer for a refund or replacement pass, which is what I had to do when I recently bought a faulty pass.

 

 

UK Bob