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AndyHo
Newbie
‎29-12-2021 14:42

Voucher not applied

I bought and paid via PayPal a £3.99 /month for 3 months movies package but it hasn't been applied. I can't apply it biut i have the transaction id

Any ideas? 

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2 Replies
gavs82008
Legend 5
Legend 5
‎29-12-2021 14:46

@AndyHo 

Do you currently have an active offer on your account for the cinema membership?

 

On your account, does it show "Your offer starts on DD MMM YYYY"

https://www.nowtv.com/gb/account/membership

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend
‎01-01-2022 12:25

@AndyHo 

 

Bought where from?

 

An authorised reseller, I hope….

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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