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AndyHo
Newbie

Voucher not applied

I bought and paid via PayPal a £3.99 /month for 3 months movies package but it hasn't been applied. I can't apply it biut i have the transaction id

Any ideas? 

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gavs82008
Legend 5
Legend 5

Re: Voucher not applied

@AndyHo 

Do you currently have an active offer on your account for the cinema membership?

 

On your account, does it show "Your offer starts on DD MMM YYYY"

https://www.nowtv.com/gb/account/membership

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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RoyB
Legend 5
Legend 5

Re: Voucher not applied

@AndyHo 

 

Bought where from?

 

An authorised reseller, I hope….


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