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Anonymous User
Not applicable

Voucher not accepted

Hi I have a voucher but now tv will not complete the apply voucher form. please advise.

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Anonymous User 

Do you currently have any discounts applied to your pass?

 

For a voucher to be applied the pass must not have an activate discount. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I cancelled movies a while back, and now wish to apply a voucher from currys just tried again no luck ?  even tried to buy movies but the same thing keeps happening I can get as far as putting in my pin press start and go back to the page top, scroll down press start again and go round and round, extremely annoying if any one can help it would be nice.

gavs82008
Legend 5
Legend 5

@Anonymous User 

As a suggestion I would jump onto Live chat and they will be able to sort you out.

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat to an adivisor"

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi I would love to but the links do not work ???

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried other browsers? As I am aware Live chat has issues with some browsers.

 

For an alternative you can fill this form out.

https://help.nowtv.com/complaints/tv

FYI that I do not work for NOW, just a NOW customer trying to help