I have just tried to redeem a 6 month entertainment voucher from Confused.com.
I logged in (I had a previous trial, but no full membership) and added the code, which was accepted, as were my bank details. When I then tried to get further, (by adding a device), it said I hadn't got a pass. So I tried to add the code again, but it was not recognised.
I then changed my bank details, as the card expires in July and I thought maybe that was why, but I still can't get things sorted.
Can anyone help?