Voucher Code Not Working

[Lynn27]

Bought a pass from CDKeys for a Entertainment Pass for 2 month tried putting into my account but comes up with Sorry - this offer has now ended and you missed out this time. I have sent e-mails to CDKeys asking for another code to be sent or my money refunded for it. All they have said is contact Now Tv Help but no joy as send's me to page to put in the code. Any one can advice help as stuck with a code that won't work & they not giving money back or a new code.

Thanks

[ukbobboy · Accepted solution]

@Lynn27 

Hi Lynn

CDKeys are trying to fob you off, under UK Law it's the retailer's responsibility to supply you goods or services that work otherwise they have to replace the item or refund your money.

I suggest you threaten to take them to small claims court and, if you can, get onto their social media site and tell everyone how they're trying cheat you out of your money, that'll get their attention.

You see, retailers don't like it when you let it be known that they have a "customer fob off policy" when things go wrong.

UK Bob

[Anonymous User]

Hi I'm having the same issues. Bought 2 x month passes off CD keys and only 1 worked. They have told me that both codes were valid when sent to me and that I should take up with now tv, which is impossible to do as the customer service is a robot at the moment. I have got back to CDKeys and am waiting for a response. Did they resolve your issue? 

[schnapps]

Hi @Anonymous User 

Under the consumer rights act, your contract is with Cdkeys and it is for them to provide you a working voucher code or give you a replacement code or refund.

NowTV customer support (even if you get in touch with them) will not be able to help and will refer you back to Cdkeys.

If Cdkeys have an issue with the voucher codes they will need to take it up directly with NowTV (which is extremely unlikely because i have been told by NowTV, that Cdkeys are not an official NowTV seller and from my understanding they don't source their codes directly from NowTV.)

Here's another thread about voucher codes not working when purchased from Cdkeys.

https://community.nowtv.com/t5/Offers-Vouchers/Help-with-pass/m-p/525317#M6292 

[ukbobboy]

@schnapps  @Lynn27  @Anonymous User 

Hi Schnapps

I had no idea that CDKeys had a dodgy rep when it comes to supplying Now TV vouchers, but as shown from other users experiences, it would be sensible to steer well clear of them. After all CDKeys are not the only game in town, especially as Now TV vouchers, passes and gift cards are available from other more established retailers.

UK Bob

[schnapps]

Hi @ukbobboy 

I wouldn't like to say dodgy because i don't know their reputation or even dealt with them.

The only thing i can say is that it's my understanding that Cdkeys are not an authorised seller of NowTV voucher codes, so it would be at the person's own risk if they want to buy voucher codes from them.

Should the voucher not work on somebody's nowtv account then that person needs to get back in touch with Cdkeys rather than trying to get in touch with NowTV help support.

The same goes for voucher codes sourced from Ebay, where you need to take this up with the Ebay seller if your code doesn't work.

[ukbobboy]

@schnapps 

Yeah Schnapps

I'm aware of  the "Consumer Rights Act" but, as you know, when you walk into a shop or supermarket you do not necessarily think of how the retailer sources the goods and services they sell to you.

Like you, I've never purchased anything from CDKeys and, from what other users are saying, I never will, they've got no cred and because of that they'll never get my custom.

UK Bob

[Anonymous User]

Hi thanks for the responses. 

I originally put the code in and now tv asked for my payment pin and it looked like the code was accepted but then didn't show on my passes. I tried again and that's when it said it had already been used. The 2nd code worked fine. 

I'm view of this, I think the error lies with now tv but how do I contact them? If its a phone call, that'd probably cost me more than what I paid for the code so I might be better off cutting my losses. 

[schnapps]

Hi @Anonymous User 

When you checked your passes did you click the arrow directly below the pass to expand the full information on screen for your pass.

Also when you go to My Account > Bills & Payments is there any indication under future payments that the code may have been applied to your account without showing under the Passes & Vouchers section of your account (i have seen this happen before).

Unfortunately there is no telephone helpline for TV pass customers (only Broadband customers).

If you use Twitter, NowTV are more proactive over there and might be able to assist you further, where the Community Forum is mainly used by customers.

[Lynn27]

Still no more response from the e-mail I sent again I have left it in PayPal hands now as after requesting my money back from them just keeps saying still pending hope that like a credit card PayPal will get it back for me

[Lynn27]

After e-mail ping pong with CD Keys I paid via Paypal so put a claim in there hands & got a reply in my favour,

We reviewed the case you filed on 5 May 2020 and have decided in your favour. 

We've issued a refund

Surprise surprise I got a proper response from CD Keys. 

Lakisha N (CDKeys) 

Hello,

We're really sorry for the problems you've encountered with your order.

We are still investigating this for you, but we want to ensure you don't have to wait any longer.

We can confirm that your order has been refunded/cancelled as the code has not been accessed or redeemed.

The money will be refunded to the original payment method used during the purchase process. Please note that refunds can take between 7 to 10 business days to show on your statement.

Please wait at least 10 business days if you haven't received your refund yet and want to follow up on the refund status.

If anything is unclear or you have more questions feel free to contact our customer support team.

Kind Regards,

Lakisha N,

Support Ace | CDKeys Customer Support

[ukbobboy]

@Lynn27 

Well done Lynn, you can declare VICTORY.

You've shown them that just because they initially got your money that doesn't mean that they've won the game. 

UK Bob

[Harry22673]

This is why I love paypal

[Anonymous User]

I’m having the exact same problem, I can put the code in but then it won’t load the voucher and there’s no help 😞

[schnapps]

Hi @Anonymous User 

Any error message pops up on your screen or are you seeing the four spinning coloured loading circles ?

Have you tried a different internet browser with it's adblocking software disabled if you are getting the constant spinning coloured circles (MS Edge is the browser i tend to use).

Also if you have a NowTV Stick or Box or Games Console have you tried applying the voucher code on the NowTV App on your playback device under My Account instead of using the NowTV website.

[Anonymous User]

I just see the spinning circles, I will try a different browser now and get back to you, thanks 😀

[RoyB]

@Anonymous User 

CDKeys is not an authorised supplier of NowTV vouchers; we don’t know where they are getting them from, and nor do they feel the need to tell us.

A read of their T&Cs is very illuminating; they are based in Dubai, work on Dubai law, and suggest that they are more of an eBay-type operation, bringing sellers and buyers together, more like Amazon Marketplace than like Amazon, but with none of the safeguards that Amazon bring to buyers from Amazon Marketplace.

Have a read of these T&Cs and see what you think.

In actuality, their business practices seem to be rather better than these T&Cs would imply, but this seems to be entirely discretionary, with no hard bedrock of consumer protection underlying it.

[ukbobboy]

@RoyB  @Anonymous User 

You know  Roy

I am surprised why anybody would shop at CD Keys, especially as it's reputation is so sketchy. And being registered in Dubai does not absolve them of working under UK consumer law, even though they may behave as such.

As I've said before, I'll never be a CD Keys customer.

UK Bob 

[Anonymous User]

My issue was resolved by nowtv web chat so all happy now