13-08-2019 21:07
When I go on My Vodafone it says that my Entertainment pass is active until July 2020 bit when I go to Now TV it says that I don't have any passes and is asking me to use 7 days trail. What can I do in this case?
Solved! Go to Solution.
13-08-2019 21:17 - edited 13-08-2019 21:20
Hi @Anonymous User
What happens if you log out of your nowtv playback devices, then sign back in with the email address that you used with the Vodafone NowTV offer ?
Is there any chance you have two nowtv accounts, one account that is inactive and a separate account that has the Vodafone offer on ?
13-08-2019 21:17 - edited 13-08-2019 21:20
Hi @Anonymous User
What happens if you log out of your nowtv playback devices, then sign back in with the email address that you used with the Vodafone NowTV offer ?
Is there any chance you have two nowtv accounts, one account that is inactive and a separate account that has the Vodafone offer on ?
13-08-2019 21:32
No I have only one account, I trying login in from my TV and from my phone- same result- no pass. But according to my account I have it.
13-08-2019 21:39
Hi @Anonymous User
See if NowTV live chat can figure out what's happening why you can't access your NowTV Vodafone Entertainment Pass.
Open the link below, select the most appropriate category, then select the nearest help topic, then scroll towards the bottom of the screen page and click the drop down arrow below Get in Touch to reveal the live chat button.
https://help.nowtv.com/get-in-touch/
If live chat gets it sorted for you, post back on here on how they resolved it, which could help others who stumbles across this thread in the future.
16-04-2020 18:14
Hi I'm having the same issue Vodafone have reactivated my pass but when I get to now it's still not showing ? Did you get to the bottom of it ?
16-04-2020 18:58
02-09-2019 10:19
I have recently upgraded. I had nowtv on previous contract and I have it on the new one
On the device I am in the right account as I can see my selections I continue watching , but it says I do not have a pass
02-09-2019 10:24