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TAN11
Occasional Poster

Vodafone Entertainment Pass not showing on my Now TV account

When I go on My Vodafone it says that my Entertainment pass is active until July 2020 bit when I go to Now TV it says that I don't have any passes and is asking me to use 7 days trail. What can I do in this case?

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schnapps Legend 5
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Re: Vodafone Entertainment Pass not showing on my Now TV account

Hi @TAN11 

 

What happens if you log out of your nowtv playback devices, then sign back in with the email address that you used with the Vodafone NowTV offer ?

 

Is there any chance you have two nowtv accounts, one account that is inactive and a separate account that has the Vodafone offer on ?

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schnapps Legend 5
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Re: Vodafone Entertainment Pass not showing on my Now TV account

Hi @TAN11 

 

What happens if you log out of your nowtv playback devices, then sign back in with the email address that you used with the Vodafone NowTV offer ?

 

Is there any chance you have two nowtv accounts, one account that is inactive and a separate account that has the Vodafone offer on ?

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TAN11
Occasional Poster

Re: Vodafone Entertainment Pass not showing on my Now TV account

No I have only one account, I trying login in from my TV and from my phone- same result- no pass.  But according to my account I have it.

Screenshot_20190813-205831.png

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schnapps Legend 5
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Re: Vodafone Entertainment Pass not showing on my Now TV account

Hi @TAN11 

 

See if NowTV live chat can figure out what's happening why you can't access your NowTV Vodafone Entertainment Pass.

 

Open the link below, select the most appropriate category, then select the nearest help topic, then scroll towards the bottom of the screen page and click the drop down arrow below Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

 

If live chat gets it sorted for you, post back on here on how they resolved it, which could help others who stumbles across this thread in the future.