Hi @Anonymous User
Have you watched anything yet with the Vodafone nowtv entertainment pass ?
If not try applying the link again sent from Vodafone, if you are struggling then you need to contact Vodafone with regards to account related matters.
Perhaps the last two items on the attached help guide linked below may point you in the right direction.
https://help.nowtv.com/article/vodafone-4g-entertainment-pass-offer
