@SPM59
It is possible that you have an existing offer on the specific membership, which you to cancel and let expire. Otherwise jump on live chat.
Just make sure to click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
