Using the free six months mobile membership

[Terri]

Can anyone tell me exactly what this is and how you activate it. I have now tv on my iPad, not currently a paid member although did subscribe and received the below offer, no idea what it really means ..

does it mean free to receive premier league football and some other football games, I’m interested in the football and how do I activate it , call me daft but I’m not clear on this offer 

Enjoy your NOW Sports Mobile Membership

Hi 

Thanks for your recent bundle purchase, which included a NOW Sports Mobile Membership for six months. We just wanted to confirm that your membership has now been added to your account.

You don’t need to do anything – it’s ready and waiting for you, so you can simply log in to the NOW app and start watching. And don’t worry – at the end of the six months your membership will automatically be cancelled, so you won’t be charged anything. Your NOW Sports Mobile Membership will end six months from today.

If you haven’t watched on your smartphone before, you’ll need the Android or iOS app. Just hit the button below to download it from your app store.

Your NOW Sports Mobile Membership gives you access to five Sky Sports channels (Sky Sports Premier League, News, Racing, Action and Arena) from your smartphone only.

Happy Watching,

[schnapps]

Hi @Terri 

To use the NOW Mobile Sports Pass you need to watch on a smartphone (not a tablet).

You can watch Premier League Matches on the Sky Sports Premier League channel.

Have a read of this link for more information.

https://help.nowtv.com/article/sports-membership 

[John1992]

I have the same issue I try to watch it on my phone and it says I need to purchase a membership 🤦‍♂️

[gavs82008]

@John1992 

What channel are you trying to watch?

The mobile membership only has 5 of the 11 channels available. From the link provided by @schnapps 

Sports channels: Premier League, Action, Arena, Racing & News

[Terri]

Those are the channels I want to watch sports football. I support LFC and have BT sports but not sky, if it does download easy on my phone I wondered if it was a good option to watch the footy when it’s on sky, I’ve not downloaded it to phone yet as I don’t normally down 

load apps into my phone prefer my iPad realise I can’t watch on iPad with this though 

[schnapps]

Hi @John1992 

As it been 10 days or more since you purchased the Day Sports Pass with the freebie 6 months Sports Mobile Membership ?

is the Sports Mobile Sports Membership showing on your online account under My Membership ?

if so, are you using the NOW App on your smartphone and attempting to watch one of the five Sky Sports channels permitted from the information on the previous link that i posted on this thread ?

[Terri]

I received that email today, no I don’t think it has been 10 days. I watched LFC’s last game on it on a one day pass…oh that was only Sunday , so no , it’s not been 10 days yet 🙄

appreciate your patience !

[Terri]

The letter i attached with my question says it’s there now..even though it hasn’t been 10 days ..how weird and confusing !!

can’t find the my membership on my phone will keep looking

thanks for reply, realise it wasn’t for me really , I’m new here so got a bit confused 😐 

[gavs82008]

@Terri 

Take a look at this link which will give you the rundown.

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

That being said @schnapps  has covered most or all of it in his posts. 
Either way it has to be the app on your mobile.

[Terri]

Thanks so much 

I think I can work it out from  all the help here ..appreciate it

gonna watch the match now on BT sport

cheers everyone great help

[Terri]

I’ve not got it on my phone , wanted to check it all before I install it on there because I’m suspecting I may have a problem like you suggest.

I guess I need to at least put it on there to check it out 

🙄 I like things to be easy haha

[Terri]

After 10 days apparently @John1992 

I have a bit longer to wait 

[Terri]

I’ve just checked out the link thanks

is it free ? 
Its confusing the link mentions costs 

It says free for six months on the offer. 

[schnapps]

Hi @Terri 

Yes it is a freebie when you purchased the Day Sports Pass recently.

If you go to your online NOW account under My Membership and Bills & Payments you should find there is no charge related to this 6 months Mobile Sports freebie offer.

[Terri]

Thank you. I’ve now downloaded now tv on my phone can’t find my membership and bills grrrrrr

found it ok on my iPad 

I have a short fuse for patience haha 

will keep trying to find. At the moment sports is asking for payment to watch 

[schnapps]

Hi @Terri 

To double check your Memberships and Payments to NOW.

Log into the NOW website with your sign in credentials you purchased the Day Sports Pass on.

Then whilst logged in under My Account > Manage Account > My Membership and My Payments you should see the relevant information if it's been around 10 days.

Once you downloaded the NOW App from your smartphone Apps Store, open the NOW App and go to the My Account section and sign in with your correct NOW login details.

[Terri]

Thanks for all your help !