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Wribletts
Mentor

Using sports mobile offer

Hi everyone, I have been given a 5 month pass to Sports mobile by now , which is great!

In the email from now it says I should simply download the NOW TV app on my phone and then I can start watching! I have tried this, desperate to watch the test match today!! However it tells me that that I need to have a membership to watch.

Looking at my account, it does show the Sports mobile membership has active.

Any ideas gratefully received... not least as the match starts at 11!

 

( the problem may be that my mobile is not one of my registered devices. However in order to to register a device I think I have to start watching Now TV on it. And of course I can't do this as the only membership I have is the mobile Sports one. Is this likely to be the problem?)

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Saint1976
Elite 2

Re: Using sports mobile offer

@Wribletts there are only 5 channels included with the mobile pass and the cricket channel isn't one of them!

 

Off the top of my head you get Premier League, Arena, Action, News and Racing.

 

Try one of those channels and see if they activate.

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gavs82008
Legend 5
Legend 5

Re: Using sports mobile offer

@Wribletts 

When did you get the mobile membership?

 

According to the "small" print it takes up to 10 days to activate. Was this after the 10 waiting period?

 

https://www.nowtv.com/offers

You'll receive your Mobile Month Membership within 10 working days


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Saint1976
Elite 2

Re: Using sports mobile offer

@Wribletts there are only 5 channels included with the mobile pass and the cricket channel isn't one of them!

 

Off the top of my head you get Premier League, Arena, Action, News and Racing.

 

Try one of those channels and see if they activate.

View solution in original post

Wribletts
Mentor

Re: Using sports mobile offer

Aha - you are correct! Test Match Special it is!
Thanks for your help

Wribletts
Mentor

Re: Using sports mobile offer

Many thanks for the thought!

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gavs82008
Legend 5
Legend 5

Re: Using sports mobile offer

@Saint1976 

Well spotted sir.

 

For clarficiation you are spot on.

 

https://help.nowtv.com/article/sports-membership

 

5 Sky Sports channels: Premier League, Action, Arena, Racing & News


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
Lamar
Advocate

Re: Using sports mobile offer

I'm having a similar issue; I got the offer and received an email today saying it's been activated all I have to do is download the app... but sky premier league doesn't work it says I need the NOW membership to watch this channel.

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Saint1976
Elite 2

Re: Using sports mobile offer

@Lamar what device are you using?

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Lamar
Advocate

Re: Using sports mobile offer

Hi

Im using a samsung s21
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Saint1976
Elite 2

Re: Using sports mobile offer

@Lamar try deleting the app, reinstalling and logging in again. If that doesn't work you'll have to jump on live chat

 

https://help.nowtv.com/article/how-to-submit-a-complaint

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