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IamStephen
Scholar

Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Hi there,

 

I trying to apply a current member offer that consists of, as stated:

 

4 months Movies and Entertainment for £39.99 Save 55% 

 

'You pay £39.99 for 4 months of Sky Cinema and Entertainment: One off payment of £39.99'

 

 

But when I go through to claim and apply the offer I am requested to pay a total of £87.92 today.

 

I've tried to login through multiple browsers and it is still the exact same issue...

 

hoping someone might be able to help or advise?

 

Kindest regards

Stephen 

 

 

 

 

 

 

 

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57 Replies
Anonymous User
Not applicable

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Where did you get this offer?

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Anonymous User
Not applicable

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Same for me. Clicked on red banner above passes which took me to a page offering combined Cinema and Ent for £39.99 for 4 months. Clicked on acceptance and the next page had all the blurb about it expiring in 4 months then going to full price, however it then says the price I pay today is £87.92 which is the full price for the two for 4 months and invites me to click on a 'Pay Now' button.

IamStephen
Scholar

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Hi there and thank you for asking...

 

Its actually on the NowTv site under my member offers stating  'Offers for You'...and all seems fine until I try to apply it and then its asks for double the stated offer.

 

Thanks

Stephen

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ArronS
Mentor

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

I am having the exact same issue, it appears under passes and vouchers at the top listed as an exclusive offer.

Saint1976
Elite 2

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

@Anonymous User @IamStephen take a screen shot of the offer then jump onto live chat. Explain the problem and a ask them to manually apply it to your account. Live chat, click the little blue down arrow near the bottom of this link

 

https://help.nowtv.com/get-in-touch/now-tv-passes/vouchers-and-offers

 

@Anonymous User of you go to manage account>passes and vouchers there is a red banner. Click that banner and if the offer is available to you it will be there.

Anonymous User
Not applicable

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

So the question is, if we click on the pay £87.92 link, will it take us to another page where the 55% discount is taken off or will the full amount be taken off?

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Anonymous User
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Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Live Chat appears not to be currently available.

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Anonymous User
Not applicable

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

I am having the same issue and don't want to process if going to get charged the £80 instead of the £39.99

IamStephen
Scholar

Re: Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

Hi and thanks for the advice,

 

At least i know its not just me with the problem now which is a relief, but hope we can get it sorted.

 

Live chat isn't working here either..

 

regards

Stephen 

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