Unable to apply current member offer for 50% off combined Entertainment and Cinema pass

[IamStephen]

Hi there,

I trying to apply a current member offer that consists of, as stated:

4 months Movies and Entertainment for £39.99 Save 55% 

'You pay £39.99 for 4 months of Sky Cinema and Entertainment: One off payment of £39.99'

But when I go through to claim and apply the offer I am requested to pay a total of £87.92 today.

I've tried to login through multiple browsers and it is still the exact same issue...

hoping someone might be able to help or advise?

Kindest regards

Stephen 

[Anonymous User]

Where did you get this offer?

[Anonymous User]

Same for me. Clicked on red banner above passes which took me to a page offering combined Cinema and Ent for £39.99 for 4 months. Clicked on acceptance and the next page had all the blurb about it expiring in 4 months then going to full price, however it then says the price I pay today is £87.92 which is the full price for the two for 4 months and invites me to click on a 'Pay Now' button.

[Saint1976]

@Anonymous User @IamStephen take a screen shot of the offer then jump onto live chat. Explain the problem and a ask them to manually apply it to your account. Live chat, click the little blue down arrow near the bottom of this link

https://help.nowtv.com/get-in-touch/now-tv-passes/vouchers-and-offers

@Anonymous User of you go to manage account>passes and vouchers there is a red banner. Click that banner and if the offer is available to you it will be there.

[Anonymous User]

Live Chat appears not to be currently available.

[IamStephen]

Hi and thanks for the advice,

At least i know its not just me with the problem now which is a relief, but hope we can get it sorted.

Live chat isn't working here either..

regards

Stephen 

[KenMac]

I am also unable to redeem the offer, and live chat isn't working for me either. 

[IamStephen]

I'll keep trying but if anyone manages to get this through to live chat please can you update this thread with any information?

I'll do the same.

Kindest regards

Stephen 

[Anonymous User]

Same issue here.

I've managed to get onto live chat but have currently been going round in circles with them for 13 minutes...

Will update if I get any results

[Anonymous User]

okay, just as I typed that, got this reply from live chat:

"I would like to mention that we are aware that our customers are facing an issue with this offer what we are looking into this and you will be contacted for the same via email shortly."

[IamStephen]

Thanks for the update...

At least we know they know...

Stephen

[Anonymous User]

Im also wanting to take the offer and the same happening charged the full whack and not the offer price .

[IamStephen]

Hi there and thank you for asking...

Its actually on the NowTv site under my member offers stating  'Offers for You'...and all seems fine until I try to apply it and then its asks for double the stated offer.

Thanks

Stephen

[Anonymous User]

I am having the exact same issue, it appears under passes and vouchers at the top listed as an exclusive offer.

[Anonymous User]

So the question is, if we click on the pay £87.92 link, will it take us to another page where the 55% discount is taken off or will the full amount be taken off?

[Anonymous User]

I am having the same issue and don't want to process if going to get charged the £80 instead of the £39.99

[Anonymous User]

Please be careful if you contact the team, they have suggested I pay the full amount and the will refund me the fee however refund the amount to my account so the refund is tied to the account for future use not back in my back which i think is disgusting. 

[IamStephen]

Hi,

thanks for this...

I don't like the idea of paying full upfront...

what can't they just fix the link?

Stephen

[Anonymous User]

Having the same issue, managed to get through on live chat and they would only say that I should pay the full amount and they would then let me know whether they would refund the £47.93 OR put credit to that amount on my account through email within 3-5 days. Pointed out I want to pay £39.99 so I don’t have to fork out the extra almost £50, and I certainly don’t want it left in credit for however long until I want to use it again! We got disconnected and they emailed, so I have replied pointing out that there are many customers on this page who are having the same issue.

[Anonymous User]

Just checked the offers again and its disappears, hopefully they have pulled it down to fix it

[IamStephen]

Thank you for this,

I agree...I don't want credit either, I want the offer they promised.

Lets hope they bring the offer back online fixed and soon for us all take advantage of.

If anyone spots it back up please can you update the thread?

Many thanks

Stephen