Trying to add a voucher

[Anonymous User]

Ive been trying to add a voucher code that ive got but its just not letting me add it. does anyone know why? 

[Mark_Weinreb]

@Anonymous User Are you trying to add a voucher to an already active pass? You can only add a pass/voucher if the current pass has less than 30 days to run.  Also, you can only add one pass at a time. If neither of these apply, do you get any error messages?

If you post the error message, it should help in diagnosing the problem.

[Anonymous User]

Hi Mark, 

My current pass runs out tomorrow and as a reward I've been given a free months pass an d that's what I'm trying to add but it's not letting me

[Jules2955]

Had the same problem myself , voucher code would not go in as Now tv said I am still on a deal and can't use the code unless within 30 days of it expiring but it ends tomorrow 28.09.19, can' get help over the phone and live chat is a joke - can' access that at all.  I am now trying to get the email address for Now tv as it seems it's the only way to get help

[SweetBlitz]

Cancel the passes. Then you should be able to apply vouchers.

if it ends tomorrow do it today or it may auto renew.

[Mark_Weinreb]

@Anonymous User , @Jules2955 That’s a good point raised by @SweetBlitz . If your current pass ends today or tomorrow, NowTV might be trying to take the next  payment. If so, you won’t be able to add a voucher until they have done so.

[Jules2955]

Already cancelled the pass but the code still won't register

[Anonymous User]

I've done the same, my pass has been cancelled and still wont except my new voucher code. 

[SweetBlitz]

Is there a message in red saying why it can’t be added?

Can you post a screenshot?

[Anonymous User]

Hi,

I am having the same problem, following a promotion email and clicked on the link, then got this error.