It does sound like you are a old legacy Combo customer 😡.
I signed up to NowTV Broadband in March 2018, just after NowTV stopped offering the Combo service (glad i waited to be honest because Combo customers have been effected by other passes Hayu Pass is an example and not permitted to take advantage of further discounted offers is another prime example that Combo customers have lost out on).
I see Hayu but cannot play the content. Nor do I have an option to subscribe to Hayu.
I've emailed customer services as you said. Many thanks. Will keep you advised on what they say ... If I get a response as clearly they must be operating at a reduced level of service.
I was told back towards the end of 2019 that Combo customers where being ported across to a different service and NowTV was about 90% there with the port transfer.
Maybe you are in the small percentage bracket that hasn't been ported across yet or they have missed your account which needs to be ported ?
Hopefully they will respond to your email sent ?
Just had an email reply from NowTV Customer Services. Not good news for me, but is a definitive answer.
Thanks for contacting NOW TV.
We’re working a little differently in these challenging times to keep our staff and customers safe. Please expect delays while we deal with your query.
With regards to your query about unable to purchase NOW TV Boost Pass.
As your account is linked with Broadband, as of now Boost Pass will not be available for Broadband customers.
Please do keep a eye on our NOW TV website for further updates.
Sorry for the inconvenience caused.
To contact us about this topic, reply to this email without changing the subject line.
The NOW TV Team