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charlotte9611
Advocate

Re: topshop voucher

I'm having the same problem- no voucher!


@Alixesmith96 wrote:

i still havent recieved my topshop voucher even though i made my first payment over three months ago and i cannot find the live chat anywhere, can anyone help


 

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Birgit-R
NOW TV Team (Retired)

Re: topshop voucher

Hi @charlotte9611

 

On completion of renewal you will be sent an email with details on how to claim your £15 voucher within 14 days of your first payment.

 

You can find our more about the official T&C's here (scroll down).

 

Birgit

NOW TV Team

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Adam1211
Observer

Re: topshop voucher

Hi i am in the same position i have made my first months payment, could you look into when i will receive my voucher? thanks

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Aman-S
Scholar 3

Re: topshop voucher

Hi @Adam1211

 

I'm sorry to hear you have not yet received your voucher.

 

You will receive an email on how to redeem your voucher, within 14 days of the first payment being made. 

 

You can always have a look at your purchase history, to see when first payment was made. 

 

Thanks,

 

Aman

NOW TV team 

 

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drogers05
Advocate

Re: topshop voucher

I messaged here twice in February and still have not received my voucher. I contacted to cancel my subscription and mentioned this as an issue and yet here I am in June with no voucher.

 

Your customer service is more than questionable. The most help I've got was from an automated response which gave me a cheaper monthly subscription. 

 

 

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SeeMoreDigital Legend 5
Legend 5

Re: topshop voucher

Hi @drogers05,

 

Does this mean you did not receive your email from @James-G?

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
drogers05
Advocate

Re: topshop voucher

No, I have not received an email.

 

Thnaks

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Community Manager
Community Manager

Re: topshop voucher

Hi @drogers05,

 

Thanks for letting us know.

 

Can we ask you to check the junk/spam folders for the email address that is registered with NOW TV? Do let us know if you can't find the email.

 

Thanks

 

Simon

NOW TV Team

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ThisVanity
Newbie

UniDays offer

I used my UniDays link to sign up to NowTV being told I would recieve a £15 Topshop voucher after my first payment, I've not had any emails about the voucher 😕

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Andy Legend 5
Legend 5

Re: UniDays offer

@ThisVanity

 

Welcome to the forum.

 

You should receive an email within 14 days of your first payment, has it been this long yet? If so, post back and a member of the NOW TV Team will pick up your post in due course.