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denison82
Newbie

Tesco's: 2 month Entertainment pass gift card not recognised

I have just this week purchased a 2 month entertainment pass from Tesco's, so as a gift card, but it doesn't recognise the number on the receipt, which the member of staff from the store, said I would need to use. On the receipt, it comes under card number and is 19 digits long. Am I doing something wrong, because I have entered the number on more than one occasion, so it isn't just a case of mistyping?

 

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schnapps Legend 5
Legend 5

Re: Tesco's: 2 month Entertainment pass gift card not recognised

Hi @denison82 

 

See if using a different internet browser with the ad blocker disabled makes any difference, where i tend to use MS Edge when applying codes to my account.

 

There could be a possibility that the NowTV Gift card wasn't activated at the till by the Shop Assistant in Tesco's, where i have seen this happen in the past (without the till activation the code will not work).

 

The NowTV voucher codes that i have come across myself have always either been fourteen or twelve digits long with a combination of capital letters and numbers, thou i have never used the NowTV Gift cards so they be 19 digits long.

 

Perhaps see if nowtv live chat can help you out.

 

Link page below to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

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RMM71
Mentor

Re: Tesco's: 2 month Entertainment pass gift card not recognised

You have to gently scrape off the silver strip on the card to reveal the number. It is not on the till receipt.

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