27-08-2019 19:28
I have purchased a now tv voucher using clubcard vouchers but the link in the email just lead me to the now tv page with a spinning icon. As so one who has used both Tesco and now tv for a number of years this is a poor show.
27-08-2019 19:33
Hi @Anonymous User
Sometimes to get pass the spinning coloured circles is to try a different internet browser with the ad blocking software disabled.
Can't guarantee it will work, but worth a try.
28-08-2019 7:51
28-08-2019 9:49
28-08-2019 19:44
Hi
I just installed both GoogleChrome and Firefox to see if either of these would work for me on my iMac, No, or on iPad either
29-08-2019 15:42
I have attempted all the above suggestions with no hint of any success. Disappointing from a site I have navigated so simply for years.
29-08-2019 15:48
Hi @Anonymous User
I haven't traded up my Tesco Clubcard vouchers yet for NowTV credit so until i have tried the process myself i won't be much help sorry.
If using a different internet browser didn't work, then maybe try your browser in incognito mode or in a private window ?
Other than that unless other forum members have got any more ideas then live chat seems to be your only route to get this sorted.
27-08-2019 21:15
I'm having the same issue. Annoying! 😞
27-08-2019 23:09
Update: I tried three different devices and managed to get it to work on the third so try another device if you can. When i log into my account on that device it now shows the credit in the bills and payments area but when I log in on other devices it still doesn't show up.