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Jem
Mentor

Tesco Clubcard ending its partnership with Now TV.

I've just had an email to say that Tesco Clubcard is now ending its partnership with Now TV from the end of January.

Very disappointing news.

17 Replies
schnapps
Legend 5
Legend 5

Hi @Jem 

 

Extremely disappointing news, where NowTV triple credit for exchange for Tesco Clubcard Vouchers was one of my main source of saving money when using NowTV.

 

The ending date is also mentioned on the Tesco Clubcard website.

 

https://secure.tesco.com/clubcard/now-tv/UK-009896.prd 

 

It's getting very difficult nowadays to save money using NowTV, they have scrapped their NowTV Gift Cards, the bundled vouchers that comes with their Stick is not has attractive as years gone by and retention deals are not so generous anymore when they are offered.

 

Might have to start to weigh up my options.

SSJ
Advocate

This is very disappointing news as the only way I buy my Nowtv vouchers is by using Tesco vouchers. It works out much more affordable.

 

Does anyone know if I can buy a load of vouchers before Jan 31st and then use them at a later date? For how long can I keep the vouchers before they expire? Thanks

Jem
Mentor

It says you must redeem the vouchers before January 31st. Presumably the credit would then sit on your Now TV account?

schnapps
Legend 5
Legend 5

NowTV have also updated their guide article about Tesco Clubcard credit on their Help Section and because they haven't amended the FAQ's i would assume the same rules apply once the credit has been added to your NowTV account.

 

https://help.nowtv.com/article/adding-credit-to-my-account 

SSJ
Advocate

That's what I hope will happen but I'm going to contact Nowtv tomorrow just to clarify. I would definitely need to know how long the vouchers will stay on my account before they expire. Also if I can buy more than one sky sports pass at one time because that's the pass I will want to buy multiples of.

SSJ
Advocate

On the link posted above it says-

 

Any vouchers you receive must be redeemed before the expiry date included in your latest Clubcard email.

 

So that means the vouchers must be used  by 31st January then?

schnapps
Legend 5
Legend 5

Hi @SSJ 

 

No the way i understand it, you need to convert the Tesco Vouchers to NowTV credit before the 31st of January 2021 and then the credit sits on your NowTV account and reading the FAQ you have 36 months to spend it.

 

 

Jem
Mentor

@schnapps 

If you were to have the credit sitting on your account, would you need to have an active pass to keep your account open?

schnapps
Legend 5
Legend 5

Hi @Jem 

 

I don't think so, where you can dip in and out of your passes anytime and the credit remains on the top of your NowTV account My Passes and Bills & Payments screen.

 

Would have thought you would need to keep your bank card up to date on the NowTV system and your personal details left on the NowTV data base.

 

I always have various different active passes on the go at the same time, where the value of the next payment due is taken from the credit amount and keeps taking the credit until it runs out.

 

You may be better off asking the question directly to NowTV and maybe drop them an email using the email address in this screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

Jem
Mentor

Hi @schnapps 

Yes that's the way I'm doing it just now with the Entertainment Pass and have an offer on that till March 2021. Was really just wondering if I didn't have a pass for a few months if the credit would still stay there till I decided to take up a pass again.

Thanks for the email address.

schnapps
Legend 5
Legend 5

Hi @Jem 

 

I reckon you will be fine, but to be on the safe side get the official answer from NowTV themselves.

Jem
Mentor

Hi @schnapps 

I will do and will reply here once I have their answer.

schnapps
Legend 5
Legend 5

There as been a few tweets tonight over on the NowTV Tweeter feed about questions about the Tesco Clubcard Vouchers scheme finishing on the 31st of January 2021.

 

Here's one with the NowTV official tweet reply saying you have 36 months to spend your credit once the credit has been added to your NowTV account.

 

youdoodle-2020-11-18T20-38-27Z.jpg

 

 

 

SAABDude
Scholar

As mentioned by others, very disappointing that this is closing.  Not the best customer service in the world but you can work around it in most cases.

Made NowTV very affordable. That may be thus changing.

Jem
Mentor

@schnapps 

Finally got an answer although Customer Services weren't too great. They kept wanting details from my account like full address and last 4 digits of credit card. Not happy putting them in an email when it wasn't an account specific question anyway.

Eventually got an answer via Twitter although it took several attempts for them to actually understand what i was asking!

Credit will remain for 36 months whether or not I have an active pass.

Saint1976
Elite 3

I get the feeling this is a Tesco decision. I convert clubcard vouchers to Avios points towards cheap BA flights and they've just ended that agreement too.

 

It seems Tesco only want you using clubcard points/vouchers in store!

schnapps
Legend 5
Legend 5

Hi @Saint1976 

 

You might be right.

 

Though i doubt we will find out who decided to pull out of the scheme.

 

All i know it is becoming extremely difficult to get and find deals anymore with NowTV.

 

Let's see what Black Friday brings and i might reverse my judgement.