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Re: Tesco Clubcard Vouchers

Hi

I got an email saying my credit of £7.99 was ready to use but what they did was deduct £7.99 from my £18 credit, to pay for my Movies subscription.

 

[I'm on a £7.99 a month for 4 months retention offer, I know😱]

 

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Advocate

Re: Tesco Clubcard Vouchers

Add me to the list of users unable to add credit.

 

Transferred Clubcard vouchers on 1 September, however was unable to add the Now TV credit to my account. Spoke to chat the same day and was told I would hear back within 3-5 days. Nearly two weeks later and I've heard nothing and still can't add the credit.

 

Pretty shoddy customer service and not sure what to do now.

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Re: Tesco Clubcard Vouchers

I am in the same boat still their customer service is TRULY appalling but then what can you expect when even Jeremy Darroch (BSkyB Chief executive) or his team team completely ignore emails regarding the issues with customer service 3 days now with no response from them not even an automated response. I have sent 2 emails both with evidence of the poor level of service from saved transcripts and nothing!

 

I have been blatantly lied to by customer service being told repeatedly that there was no way to speak to a manager which I managed yesterday and also no way to speak to the technical team which I also did yesterday. I have had SO many conflicting time lines for resolution. I have had 3 agents cut Chat on me.

 

It really is a joke I have given the Technical support chap 24 hours to sort it as he couldn't talk to the department that deal with it however I am not optimistic and despite him promising that he would sort it to the deadline that I set I am not optimistic that anything will have changed by 3pm today.

 

But as I believe if the Chief executive of a business doesn't give a damn about the levels of customer service they offer what chance is there of anyone else in the business?

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Mentor

Re: Tesco Clubcard Vouchers

@Richiecolemanhave your tried using another browser I was trying as many different browsers as I could to prove to the Customer Service Agents that it wasn't a browser issue and I had exactly the same problem when using Microsoft Edge.

 

Of course even if you get beyond the spinning circles of death you may only get to the

 

"Sorry — we couldn't add your credit"

 

screen which Customer Service and technical support have no idea how to solve in a timely manner!!!

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Re: Tesco Clubcard Vouchers

Well no solution from Nowtv, but at least Tesco Clubcard are willing to help :

 

"Good morning Richard

Thank you for your reply.

I am sorry you are unable to resolve the issue with Now TV directly. I understand this may be concerning.

As requested, I have cancelled the tokens and refunded the points to your Clubcard account. These will show online within the next few days.

I hope this helps and you have a lovely day."

 

 

 

 

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