TV Pass

[Anonymous User]

Hi, I have a 6 month tv pass voucher that for some reason did not work and I've now been charged for a year pass. I have tried to cancel but it wont let me and I cant find a contact number anywhere. Please help 

[schnapps]

Hi @Anonymous User 

TV pass customers need to contact live chat for account related matters, where the Community Forum is mainly used by customers and they won't be able to help you on this matter.

Live chat is closed at the moment until 5pm today.

To reach the online web live chat service, open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes 

[schnapps]

Hi @Anonymous User 

Looks like NowTV live chat won't be available until 8am tomorrow morning.

[Anonymous User]

Thanks for letting me know. I hope I can still get it sorted 

[schnapps]

Hi @Anonymous User 

You could try sending them a web complaint by sending them a message on the blue link web form  contained on this link article below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

Or alternatively go to My Account > Passes & Vouchers whilst logged in on here and on the right hand side of the screen in landscape mode or bottom of your screen in portrait mode under FAQ there should be a section that says something like " i think i have been charged incorrectly " where if you click on the blue arrow next to it to expand the on screen information there should be a link to complete a returns form.

[Anonymous User]

I will do that, thank you for your help