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Advocate

Switching from a free trial to a monthly pass - do I get charged for the free trial?

Hey there everyone, 

 

This might seem like an obvious question but i can't figure it out and all i get is a chat bot when i try to talk to someone. I got the 7-day entertainment free trial. It ends tomorrow. I went to cancel because 9.99 a month is a bit steep for me. Then it offered me a 5.99 per month for six months pass. But when i went to accept, it said that the next payment is 9.99, so I am trying to work out, if i accept the offer, will it charge me for the past week at 9.99, then switch next month to the discount rate? It's really unclear because at the moment i have accepted the discount 6-month pass but it says 9.99 is due to pay tomorrow.... It would seem unfair as that means my free trial was not free unless i completely cancel tonight... 

 

Thanks all

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Legend 5
Legend 5

Re: Switching from a free trial to a monthly pass - do I get charged for the free trial?

@Nadiya 
It’s been a while when I was on a free trial, but what I would say is no you won’t get charged for the free trial. If you took the offer you received then your first payment will be whatever the offer is.

 

However if you don’t take any offer and keep the pass then yes the full price £9.99 will

be your next payment. 

If you want to triple check, pop onto Live chat to confirm with Now TV staff.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

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3 Replies
Legend 5
Legend 5

Re: Switching from a free trial to a monthly pass - do I get charged for the free trial?

@Nadiya 
It’s been a while when I was on a free trial, but what I would say is no you won’t get charged for the free trial. If you took the offer you received then your first payment will be whatever the offer is.

 

However if you don’t take any offer and keep the pass then yes the full price £9.99 will

be your next payment. 

If you want to triple check, pop onto Live chat to confirm with Now TV staff.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

View solution in original post

Advocate

Re: Switching from a free trial to a monthly pass - do I get charged for the free trial?

Hey @gavs82008  thanks a lot, appreciate your reply. I think you're right and that would make sense, let's hope so. I actually tried the live chat button but got a useless Bot 🙂 

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Legend 5
Legend 5

Re: Switching from a free trial to a monthly pass - do I get charged for the free trial?

@Nadiya 

578E801E-8872-4CF4-8841-EC43A87E1C0C.png



Was it the “chat online” green button you tried? If it was the “get help quicker” pink button you tried then yes you’ll get the bot.

 

Selecting “chat online” will take you to Live chat to speak to Now TV staff.

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