25-02-2023 11:42
Hi, can anyone tell me how to get hold of an actual person. I have been sent an email from NOW offering me sports for 12mths at £19.99pm only to go onto my account and find that the offer is 6mths for £25pcm? Chat lines are not operating and the robot thing is useless?
25-02-2023 12:04
Hi @Jc
Live chat should be open.
Don't click on the get help quicker button which will get you the chat bot.
A couple of forum members had something similar in this thread below.
Where I have also included a link in one of my posts how to contact live chat by reading this link thread below.
https://community.nowtv.com/t5/Offers-Vouchers/With-2023-F1-season-just-days-away/m-p/597626/page/3
25-02-2023 17:02
Hi Schnapps,
thanks for your help on this. I have now managed to get this resolved.
best regards
jon
b
25-02-2023 14:29 - edited 25-02-2023 14:29
@Jc Click on the chat, bottom right of your screen. I used it twice yesterday afternoon. I had the same as you 6 mth offer in my account and the email for 12 mths @19.99. Live chat with a very helpful guy and problem sorted. I have the 12 mth now on my account so hope you get the same result.
25-02-2023 17:00
Hi Saskia,
I’ve have now managed to get this resolved. Thank you for your help on this matter! Best regards Jon
26-02-2023 10:28 - edited 26-02-2023 10:32
Hi Saskia
Has the price gone up already pls. I signed for 19.99 x 12 months and now showing 20.99 pm until Feb 24.
Is it because Sports usual price is going to 34.99 ?
Cheers JT
EDIT .... Ignore please answered elsewhere