05-06-2019 17:57
I do not have my voucher despite payment being taken earlier in the week.
I cannot access the sports I was hoping to view.
I just go round in circles when trying to work it all out.
So need assistance please.
Solved! Go to Solution.
05-06-2019 18:09
How did you purchase the sports pass voucher and from where ?
Was it a full blown sports pass with the 11 number channels or the Mobile Sports pass with the 5 number channels ?
What playback device are you using ?
05-06-2019 18:09
How did you purchase the sports pass voucher and from where ?
Was it a full blown sports pass with the 11 number channels or the Mobile Sports pass with the 5 number channels ?
What playback device are you using ?
05-06-2019 18:30
Thanks for reply.
Update...I have now got access via my PC,but I cannot get access on TV.
On my TV the pass does not show on My Account.
I got the Cinema Trial Pass at the same time and that works fine.
Passes were purchased on Now TV site.
05-06-2019 18:39
Hi @Anonymous User
Are you using a Youview box connected to your TV ?
Where the Youview box NowTV App only currently supports on demand movies only.
05-06-2019 18:48
There is a talktalk box attached to tv ,yes. It is used for I Player,catch up,Netflix,etc.
The sports pass shows on my pc but will not show on tv...disappointed because it seems hard to get any help from Now TV on this matter. Money taken but no service.
05-06-2019 18:58
Hi @Anonymous User
The TalkTalk box is a Youview box hence the reason why you can't currently use your NowTV sports pass on it (only NowTV movies currently works with the NowTV App on the TalkTalk box).
NowTV and Youview are looking to change this sometime this year, where the information is still a little sketchy at the moment, where there is no confirmed date when the sports pass will be added to the NowTV App and if it's only the BT Youview boxes that will have the update or all Youview boxes (TalkTalk and Retail versions).
Maybe have a read of this help article on ways to watch your NowTV passes where you may already own another device apart from your PC to watch with your NowTV sports pass.
Otherwise a NowTV stick would be the cheapest option to watch on your TV.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
05-06-2019 19:13
Thank you for your help.
A disappointing outcome because I was looking forward to this treat .
A shame these limitations are not made clear.
I may get the stick so that I can maximise my enjoyment of the Sports Pass.
Thanks again.
BWW
06-06-2019 20:05
I've purchased a day sports pass but it isn't loading on my tv . It is showing on my account as paid for .
06-06-2019 20:11
I have done the week and it's not showing on my tv
06-06-2019 14:19