08-10-2020 22:01 - edited 08-10-2020 22:01
I had an offer come through for a Sports Pass for four months at £25 per month. I signed up straight away, however have only been given two months at £25 and am now being charged full price at £33.99?
Please help? Unfortunately can’t get through to get help on the live chat either! 😞
Solved! Go to Solution.
09-10-2020 7:56
@Anonymous User
Have you tried other browsers for Live chat?
Does it state when the 4 month sports offer ends?
When does your sports pass renew each month?
09-10-2020 7:56
@Anonymous User
Have you tried other browsers for Live chat?
Does it state when the 4 month sports offer ends?
When does your sports pass renew each month?
09-10-2020 8:50
It was a four month pass offer emailed to me mid August, so it’s definitely in date still. The only thing it said was to claim the offer by 2nd September, which I did.
it renewed yesterday, however, I’ve only paid two months at the £25 so far, so should have another two left.
09-10-2020 8:51
@Anonymous User
Since you still have the emails I would jump onto Live chat and they will be able to sort something out.
https://help.nowtv.com/article/how-to-submit-a-complaint