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caverelli
Mentor

Sports Monthly Pass Rip Off

I bought ONE monthly sports pass back in March to watch a few matches. Today (August) when I go to buy another one off match I find the monthly pass is STILL RUNNING meaning Ive been conned out of £166. I had no idea it was a recurring pass that they would keep running and taking my £33 on a monthly basis I thought I was just buying one month for £33. Rip off. Wont be doing that again and I advise everyone else not to buy this pass or they will find themselves out of pocket.

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Re: Sports Monthly Pass Rip Off

It's all there in black and white when you purchase a months sports pass. It's on your account page PLUS in the T&Cs you read before making your purchase.

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RoyB Legend 5
Legend 5

Re: Sports Monthly Pass Rip Off

@caverelli 

 

Yes, self-inflicted wounds, alas, from not reading the large print 😭

 

But have a Live Chat, where they will be able to see the Pass hasn’t been used since that first month, and may look sympathetically on a request for a refund:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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