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Aj
Advocate

Sport mobile email

Get an email FREE SPORT MOBILE 6mth tells me to download app and nothing.

I’m not paying for something that’s meant to be free.  I gave the email to my Son who’s phone is on the account and it won’t lets use watch sports it keeps telling him to pay for stuff. Why

6 Replies
gavs82008
Legend 5
Legend 5

@Aj 

What channels is he trying to watch?

 

The mobile membership only has 5 of the 11 channels available.

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Aj 

 

And mobiles is strictly phones, no tablets, nor anything else.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Mal
Advocate

Hi. Should have read your post first! But my email says that I have access to Sky Sports Premier League. I wonder?

Mal
Advocate

I too have the three months free spot email. Can’t access anything. Every time I try I am asked to pay. Have tried on ‘phone, tablet and to all of which according to info accessed should work. Hopeless!

gavs82008
Legend 5
Legend 5

@Mal 

It’s only suitable for mobile phones. 

Try logging out and back in on the phone app.

FYI that I do not work for NOW, just a NOW customer trying to help
Mal
Advocate

Hi and thanks for the reply. I did as you said. Deleted and reloaded the app and can now watch live news so hopeful for the PLeague.