Maybe try different internet browser when applying the voucher code, also have a read of this help guide article linked below.
If you are still struggling, then open the link page and click on the contact us button highlighted in green which will open a secondary page where you can speak to a live chat advisor.
Promotional offers are exactly what the say on the tin. In accordance with their terms and conditions!
In all honesty I think it's disrespectful to openly discuss how to get around a restricted promotional offer on the service providers forum.
Welcome to the forum. If you've already claimed a 2 month movie pass through Snatch in the last few months it won't let you claim another one, more info on the offer on this help page
If that doesn't apply to you though then click on the green Contact Us button near the bottom of that help page and you'll be able to go onto live chat who should help you get the code working.
I have a snatch code which is clearly dated December 31st 2017 for 50% off a sports months pass.
I went to apply this code today September 2nd 2017 and its not working.
I have been told on live chat it has expired September 1st 2017.
No offer of help.
No desire to gain a customer
No interest to see picture of this code and therefore act to help out.
Poor service Now Tv.
As a customer i can only go by what date i am sent, please try and show some understanding instead of alienating customers.
Note to LEON in customer services who closed the livechat as i was typing the paragraph, not everyone can type a hundred miles an hour LEON.
Unhappy Charlotte !
According to this article about the snatch prizes the 50% Sports Pass expired on the 31st July, where the cinema pass offer is valid until 31st December.
Thanks, but the Live Chat on NowTv, of which i have the transcript, Lawrence says the code expired September 1st, so just 12 hours ago according to him.
The code was recognised as valid just 3 days ago on wednesday but i didnt want to start the months pass until today for the Formula One so when i tried i suddenly got the error message.
Shame theres so much confusion over this, i even have a picture of the code and date.
It must be a sports code as it worked on wednesday so its all a bit of a mess and i cant believe im the only one affected sadly.