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Anonymous User
Not applicable

Snatch redeem doesn't work

I have tried to apply a snatch two month free entertainment pass and it hasn't worked. Wondering if anyone could help
41 REPLIES 41
Andy
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@Anonymous User

 

Welcome to the forum. 
Do you see your active 3 month kids pass when you go to your My Account > My Passes page?

http://account.nowtv.com/passes

If you do see the 3 month pass with the correct end date and you don't see the £2.99 charge  on your bills page

http://account.nowtv.com/bills

then you may be logged into the wrong account and the charge may be coming from a different account that you have. Try logging in with any other usernames you have to see if there is a pass that needs cancelling.

 

The other Possibility is the voucher didn't properly go through, in which case you should be able to enter it again.

If you still think you have been incorrectly charged,  have a word with Live Chat they can help you track down where the problem is and hopefully refund you. To get to live chat go here

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged

Anonymous User
Not applicable

Sorry,

 

Perhaps my first post wasn't clear. I added a nowtv pass to my account and it accepted as 3 months kids pass for free until 08 August.

 

I check my bank account, which shows I am charged £2.99 alerting me to the issue. I check my nowtv account and the pass that I added is not showing, despite a week earlier the voucher had been applied successfully. I am in the correct bank account, and in the correct NowTv account.

 

I can't find live chat, otherwise I would have used it. I could only find this help board.

Andy
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Legend 5

@Anonymous User

 

No worries. You can find links to live chat by clicking the Contact Us link at the bottom of the page and choosing the problem you have, or this direct link should also give you live chat

 

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged

Anonymous User
Not applicable

Hello,

 

I am currently on a 2 month Sky Cinema pass. I recently got a promotional code (from Snatch) for a second 2 month Sky Cinema pass. This promotional code expires on the 1st June 2017. My current pass expires after this date, so I would like to know if redeeming the voucher now would cause me to lose my current pass, and start the 2 months from the apply date or whether the pass would follow on and add 2 months to my current pass.

 

Thank you,

Troy

4268
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@Anonymous User passes should be applied in the final month of current pass. They then automatically start when old ends. eg if you have a pass due to expire 15th June, you can apply new pass on or after 16th May. The pass will then kick in on 16th June.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

Hi,

 

I have won an entertainment pass from Snatch for 2 months according to the voucher it expires on the 29th of April however having already won one earlier this month, this will expire before my current voucher will run out (15 May). Is there anyway I can still redeem this voucher? 

 

Thanks

 

Katie

4268
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@Anonymous User you can apply the voucher after 16th April and it will apply after 15th May. All vouchers can be applied in last month of current pass. assuming it's a Now endorsed promotion if you do have problems chat will help.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

I am currently using a half price code I received from snatch. In the terms and conditions it's say one per account. Will I be able to use another when this one runs out?
ukbobboy
Legend

@Anonymous User

 

Hi OJ

 

Read this, it may help:

 

https://help.nowtv.com/article/win-now-tv-prizes-with-snatch

 

 

UK Bob

 

 

 

SeeMoreDigital
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Legend 5

@Anonymous User wrote:
... In the terms and conditions it's say one per account. Will I be able to use another when this one runs out?

In short... No!