Sky sports day pass disappeared (again)

[starman73]

I am getting fed up of this.  I have passes on my account that disappear!!!!

Obviously I did not redeem it because it was not possible to redeem.

Got another pass after 30 minutes on chat...

[starman73]

https://community.nowtv.com/t5/Offers-Vouchers/My-preloaded-vouchers-have-been-cancelled/m-p/540166#...

the last time

[SweetBlitz]

Same happened to me.  Contacted chat and they kindly issued me a replacement pass.  Only thing is it is identical to another sports day pass they issued to me previously 😣

Will ask them again...

[SweetBlitz]

Is there anyone from Now TV on these forums?  Looks like an issue affecting at least 3 customers, possibly more.  Not something other customers can deal with. @Simon-J 

[mamema]

My day sports pass has disappeared.

I had 2 now tv sticks

Used 1 pass

Other 1 disappeared.

How do I get it back?

[pauline1769]

Hi I had 2 sky sports day passes  which live chat said I had cancelled but I hadn’t activated the passes they have gone from my account