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schnapps
Legend 5
Legend 5

Re: Sky sports day pass cancellation help

Hi @Molly20 

 

Do you want to cancel the Day Sports Pass because you purchased it by mistake or don't want the day pass to auto renew once you have started to watch the pass ?

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Molly20
Advocate

Re: Sky sports day pass cancellation help

I accidentally bought it by mistake I payed £10 for it
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schnapps
Legend 5
Legend 5

Re: Sky sports day pass cancellation help

Hi @Molly20 

 

Jump over to live chat and explain to them you bought the day sports pass by mistake and ask them for a full refund.

 

Use this link page below to find the green chat button to click on.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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dukewiinterun
Advocate

Re: Sky sports day pass cancellation help

Hi, i have a similar problem (3 year old purchased a sky sports day pass I don't need). I have now added the payment PIN to prevent any further occurrences. However, the Live Chat option appears to be unavailable at this time

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gavs82008
Legend 5
Legend 5

Re: Sky sports day pass cancellation help

@dukewiinterun 

Try this link for Live chat. Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

An alternative option is to send an email to the address in the below picture. 

Now TV customer service.jpeg

ukbobboy
Legend

Re: Sky sports day pass cancellation help

 

 

 

Made a lot of Covid purchases (no toddler to blame them on so no refund to claim), listening to a sad song and I just wanna...

 

 

Crying Emoji.jpg

 

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