Sky sports day pass cancellation help

[Charlottesteve]

Hey my son did the same he purschased a sports day pass im been on the phone to NowTv now for 15minutes trying to cancell it .
Please someone help me

[RoyB]

Hi @Charlottesteve 

My Account/Settings & PINs/Payment PIN is your friend for the future, in case Live Chat doesn’t volunteer that information.

Also, as you will find, Day Passes can’t be cancelled - they just expire without renewing - though you might be able to get a refund. Keep plugging!

[Deano909]

Hi i need some help please my 3yr old has some how managed to buy a day sport pass I only realised when i received a email.For last 45mins ive been trying to cancel this could someone please help
thank you

[schnapps · Accepted solution]

Hi @Deano909 

Firstly add a payment pin to your account by going to My Account > Settings & Pins section whilst you are logged in on here, which then should prevent this happening in the future.

Then jump over to Live Chat by opening the link page below, select the most appropriate help topic or nearest help topic to your problem, then once you reach the final stage scroll down towards the bottom of the screen page where you should see a Get in Touch option.

Click the drop down arrow below Get in Touch where a live chat button should hopefully appear on screen.

When you contact live chat explain to them whats happened and ask for a refund for the one day sports pass accidentally purchased by your little one.

https://help.nowtv.com/get-in-touch/

[Mummy1]

My son has just added the sports day pass without me knowing, the payment is still pending, is there anyway to cancel it as I really cannot afford this and no one in this house watches sports 😥

[RoyB]

@Mummy1 

Despite being directed to @Deano909 , the posting above yours from @schnapps contains all the advice you will need to prevent this happening again, and to try to get a refund from NowTV.

Was there something that made you miss this answer, or think it didn’t apply to you, or what?

If so, if you can kindly let us know what that was, we can perhaps make things clearer for future posters, and save them the trouble that you had to go to, thinking that you needed to make a separate posting here....

[Mummy1]

Blimey your very rude! I don’t know who you are or why you feel that you have any right to speak in such a derogatory fashion towards me but you obviously have some sort of superiority complex! Thankfully the NowTV representative was of utmost help. I think you need to find a day job to keep you occupied because you obviously have too much time on your hands.
Kind regards you utter ###### 😁👍

[RoyB]

Oh dear, choice three below then, sorry if you were offended by what was meant as a genuine enquiry 😥

But now you’ve been rude back, swearing at me, so I guess we’re even 😛

Peace.....

[RoyB]

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