12-11-2018 13:28
Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages.
Solved! Go to Solution.
05-07-2019 18:55
Hi @Anonymous User
Firstly add a payment pin to your account by going to My Account > Settings & Pins section whilst you are logged in on here, which then should prevent this happening in the future.
Then jump over to Live Chat by opening the link page below, select the most appropriate help topic or nearest help topic to your problem, then once you reach the final stage scroll down towards the bottom of the screen page where you should see a Get in Touch option.
Click the drop down arrow below Get in Touch where a live chat button should hopefully appear on screen.
When you contact live chat explain to them whats happened and ask for a refund for the one day sports pass accidentally purchased by your little one.
17-10-2020 13:41 - edited 17-10-2020 13:41
Hi, I want to cancel my day pass can you help please
17-10-2020 13:44
Hi @Anonymous User
Do you want to cancel the Day Sports Pass because you purchased it by mistake or don't want the day pass to auto renew once you have started to watch the pass ?
17-10-2020 13:45
17-10-2020 13:48
Hi @Anonymous User
Jump over to live chat and explain to them you bought the day sports pass by mistake and ask them for a full refund.
Use this link page below to find the green chat button to click on.
01-02-2021 9:27
Hi, i have a similar problem (3 year old purchased a sky sports day pass I don't need). I have now added the payment PIN to prevent any further occurrences. However, the Live Chat option appears to be unavailable at this time
01-02-2021 11:12
@Anonymous User
Try this link for Live chat. Just make sure to click "chat online" within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
An alternative option is to send an email to the address in the below picture.
01-02-2021 11:41 - edited 01-02-2021 11:45
Made a lot of Covid purchases (no toddler to blame them on so no refund to claim), listening to a sad song and I just wanna...
14-06-2019 9:28
14-06-2019 14:28
Hi @Anonymous User
My Account/Settings & PINs/Payment PIN is your friend for the future, in case Live Chat doesn’t volunteer that information.
Also, as you will find, Day Passes can’t be cancelled - they just expire without renewing - though you might be able to get a refund. Keep plugging!
05-07-2019 18:44