12-11-2018 13:28
Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages.
Solved! Go to Solution.
05-07-2019 18:55
Hi @Anonymous User
Firstly add a payment pin to your account by going to My Account > Settings & Pins section whilst you are logged in on here, which then should prevent this happening in the future.
Then jump over to Live Chat by opening the link page below, select the most appropriate help topic or nearest help topic to your problem, then once you reach the final stage scroll down towards the bottom of the screen page where you should see a Get in Touch option.
Click the drop down arrow below Get in Touch where a live chat button should hopefully appear on screen.
When you contact live chat explain to them whats happened and ask for a refund for the one day sports pass accidentally purchased by your little one.
05-07-2019 18:55
Hi @Anonymous User
Firstly add a payment pin to your account by going to My Account > Settings & Pins section whilst you are logged in on here, which then should prevent this happening in the future.
Then jump over to Live Chat by opening the link page below, select the most appropriate help topic or nearest help topic to your problem, then once you reach the final stage scroll down towards the bottom of the screen page where you should see a Get in Touch option.
Click the drop down arrow below Get in Touch where a live chat button should hopefully appear on screen.
When you contact live chat explain to them whats happened and ask for a refund for the one day sports pass accidentally purchased by your little one.
16-09-2019 18:10
My son has just added the sports day pass without me knowing, the payment is still pending, is there anyway to cancel it as I really cannot afford this and no one in this house watches sports 😥
16-09-2019 22:06
@Anonymous User
Despite being directed to @Anonymous User , the posting above yours from @schnapps contains all the advice you will need to prevent this happening again, and to try to get a refund from NowTV.
Was there something that made you miss this answer, or think it didn’t apply to you, or what?
If so, if you can kindly let us know what that was, we can perhaps make things clearer for future posters, and save them the trouble that you had to go to, thinking that you needed to make a separate posting here....
16-09-2019 22:55
17-09-2019 7:54 - edited 17-09-2019 8:09
Oh dear, choice three below then, sorry if you were offended by what was meant as a genuine enquiry 😥
But now you’ve been rude back, swearing at me, so I guess we’re even 😛
Peace.....
17-09-2019 8:05 - edited 17-09-2019 8:08
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