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Anonymous User
Not applicable

Sky sports day pass cancellation help

Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages. 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Firstly add a payment pin to your account by going to My Account > Settings & Pins section whilst you are logged in on here, which then should prevent this happening in the future.

 

Then jump over to Live Chat by opening the link page below, select the most appropriate help topic or nearest help topic to your problem, then once you reach the final stage scroll down towards the bottom of the screen page where you should see a Get in Touch option.

 

Click the drop down arrow below Get in Touch where a live chat button should hopefully appear on screen.

 

When you contact live chat explain to them whats happened and ask for a refund for the one day sports pass accidentally purchased by your little one.

 

https://help.nowtv.com/get-in-touch/

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25 REPLIES 25
Anonymous User
Not applicable

Hi, I want to cancel my day pass can you help please 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Do you want to cancel the Day Sports Pass because you purchased it by mistake or don't want the day pass to auto renew once you have started to watch the pass ?

Anonymous User
Not applicable
I accidentally bought it by mistake I payed £10 for it
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Jump over to live chat and explain to them you bought the day sports pass by mistake and ask them for a full refund.

 

Use this link page below to find the green chat button to click on.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Hi, i have a similar problem (3 year old purchased a sky sports day pass I don't need). I have now added the payment PIN to prevent any further occurrences. However, the Live Chat option appears to be unavailable at this time

gavs82008
Legend 5
Legend 5

@Anonymous User 

Try this link for Live chat. Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

An alternative option is to send an email to the address in the below picture. 

Now TV customer service.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

 

 

 

Made a lot of Covid purchases (no toddler to blame them on so no refund to claim), listening to a sad song and I just wanna...

 

 

Crying Emoji.jpg

 

Anonymous User
Not applicable

Hey my son did the same he purschased a sports day pass im been on the phone to NowTv now for 15minutes trying to cancell it .
Please someone help me
RoyB
Legend

Hi @Anonymous User 

 

My Account/Settings & PINs/Payment PIN is your friend for the future, in case Live Chat doesn’t volunteer that information.

 

Also, as you will find, Day Passes can’t be cancelled - they just expire without renewing - though you might be able to get a refund. Keep plugging!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi i need some help please my 3yr old has some how managed to buy a day sport pass I only realised when i received a email.For last 45mins ive been trying to cancel this could someone please help
thank you