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mamofboys
Occasional Poster

Sky sports day pass cancellation help

Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages. 

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NOW TV Team Tony-D
NOW TV Team

Re: Sky sports day pass cancellation help


@mamofboys wrote:

Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages. 


You can only cancel Month Passes @mamofboys but i'll send you an email now and we will sort it out.

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NOW TV Team Tony-D
NOW TV Team

Re: Sky sports day pass cancellation help


@mamofboys wrote:

Hi, my 2yr old kindly bought a sky sports day pass yesterday which I only found out when I checked my emails today. The small print at the bottom of the email states that I can cancel within 14 days by going to My Passes, but cant for the life of me find a way of doing it. Ringing and live chat are no good as I cant even go to the bathroom in peace with my son around. Its taken about 30mins just to type this out. Is there another way of cancelling it and getting a refund? Im not bothered if it takes a few days through messages. 


You can only cancel Month Passes @mamofboys but i'll send you an email now and we will sort it out.

schnapps Legend 4
Legend 4

Re: Sky sports day pass cancellation help

Hi @mamofboys

I would also suggest adding a payment security Pin to your account to avoid this happening in the future.

You can add a payment pin by going to My Account on here and from the options select Settings & Pin's.

mamofboys
Occasional Poster

Re: Sky sports day pass cancellation help

Thank you, i've now done this so I dont have this problem again lol

mamofboys
Occasional Poster

Re: Sky sports day pass cancellation help

Thank you so much for your help x

Sadie89
First Poster

Re: Sky sports day pass cancellation help

Hi, my 2 year old has just done the same thing by buying sports day pass and i dont want it. Please can you advice on how to cancel this. Thanks

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NOW TV Team Nadine-K
NOW TV Team

Re: Sky sports day pass cancellation help

@Sadie89

I will send you an email now once ive checked this out 🙂

Thanks
Nadine-K
The Now TV Team 🙂
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Willow4
First Poster

Re: Sky sports day pass cancellation help

I bought a 24hour sports pass- but could not get NOW TV to work on my laptop and would like a refund- how do I go about this?

 

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Djm1278
First Poster

Re: Sky sports day pass cancellation help

Good morning my 19 month old has done the same thing yesterday walking around with the remote when the TV wasn't even on, please can you send me an email to sort this out thanks.

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RoyB Scholar 4
Scholar 4

Re: Sky sports day pass cancellation help

This is absurd, isn’t it? You can’t watch a movie without giving a parental PIN, even if you aren’t a parent, because this is On by default, and can’t be turned off.

 

Yet those who are parents can be bankrupted by their children, some not even out of nappies, buying passes willy-nilly.

 

Although it should be able to be turned off, why isn’t this important PIN On by default on new accounts?

 

But in the meantime, can somebody please start a service where parents with young children can pop round the houses of people who actually want passes activated, because it seems curiously easy for these toddlers to do it, when lots of us grown-ups don’t seem to be able to? Smiley Tongue


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