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Lcritchley
Newbie

Sky sports £19.99 offer

As I try to cancel my subscription to sky sport in the £25 a month offer I get the new offer of £19.99 a month but every time I try to apply the offer it says there is a problem

 

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4 Replies
schnapps
Legend 5
Legend 5

Re: Sky sports £19.99 offer

Hi @Lcritchley 

 

Firstly take a screen shot of the retention offer, just in case it disappears.

 

Then try a different internet browser when attempting to take the new offer.

 

If still no joy, then jump over to NowTV live chat for further assistance and tell them you have taken a screen shot has proof that you was offered the deal, but the NowTV systems for some reason will not allow you to take the new retention discount offer.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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Lcritchley
Newbie

Re: Sky sports £19.99 offer

I’ve tried live chat that was no help and I’ve tried all different browsers and nothing changes

I’ve never had problems before applying an offer 

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schnapps
Legend 5
Legend 5

Re: Sky sports £19.99 offer

Hi @Lcritchley 

 

Take a screen shot and try live chat again, where you may have dealings with a more understanding live chat advisor.

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gavs82008
Legend 5
Legend 5

Re: Sky sports £19.99 offer

@Lcritchley 

If you can’t get onto live chat you can send an email to customer service using the address in the below picture 

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