31-01-2021 13:31
As I try to cancel my subscription to sky sport in the £25 a month offer I get the new offer of £19.99 a month but every time I try to apply the offer it says there is a problem
31-01-2021 13:40 - edited 31-01-2021 13:43
Hi @Anonymous User
Firstly take a screen shot of the retention offer, just in case it disappears.
Then try a different internet browser when attempting to take the new offer.
If still no joy, then jump over to NowTV live chat for further assistance and tell them you have taken a screen shot has proof that you was offered the deal, but the NowTV systems for some reason will not allow you to take the new retention discount offer.
31-01-2021 13:42
I’ve tried live chat that was no help and I’ve tried all different browsers and nothing changes
I’ve never had problems before applying an offer
31-01-2021 13:44
Hi @Anonymous User
Take a screen shot and try live chat again, where you may have dealings with a more understanding live chat advisor.
31-01-2021 15:29
@Anonymous User
If you can’t get onto live chat you can send an email to customer service using the address in the below picture