Sky Sports Football Season Ticket - Not Eligable

[Anonymous User]

I'm trying to buy the Sky Sports Football Season Ticket but always get this error - 

Sorry you may not be eligible for this offer, or the offer may have expired.

I've now tried to have a dozen conversations via the online chat but they always time-out or i get passed to another department that eventually ends in the chat being disconnected. 

Although I've been told many different things the general message appears to be that as i have both Broadband and TV I'm not eligible, the pass is only available to TV only customers....makes no sense to me!

How's the best way to try and get a decent conversation from NOW TV in sorting this? I can't face another tedious chat where I've got to explain the situation once again 😞

Thanks!

[schsch]

are you still having problems try  www.nowtv.com/promo/sky-sports

[Anonymous User]

Just in case it helps anybody, I have managed to sign up for the season ticket fairly easily.

A bit of background: I signed up for this last year and I was on a further promotional offer until I cancelled it earlier today. I tried to sign up to the season ticket but it wouldn't let me due to me 'already being on a promotion'. 'Cancelled' was showing in the sports section of passes and vouchers in my account, rather than 'Apply a voucher'.

It took five minutes on live chat for the operator to make "Apply a voucher' show in the Sports section of my account and from then it was simple.

Don't forget to update your payment card details if required at this stage.

I then followed the season ticket link from the home screen and completed the checkout process.

Rgds.

[Anonymous User]

Does anyone have a voucer code for this that I can try in my account or directly on my NowTv box?

I am unable to buy through browser.

[Anonymous User]

Just been on chat myself to get this sorted and was informed that chat has an auto disconnect function if there is no activity after two minutes. I was advised to type **** (that's not hiding a swearword, simply four asterisks) from time to time to keep the chat live. Sometimes the person you're dealing with has to talk to other departments to resolve your problem.