30-07-2019 21:13
I'm trying to buy the Sky Sports Football Season Ticket but always get this error -
Sorry you may not be eligible for this offer, or the offer may have expired.
I've now tried to have a dozen conversations via the online chat but they always time-out or i get passed to another department that eventually ends in the chat being disconnected.
Although I've been told many different things the general message appears to be that as i have both Broadband and TV I'm not eligible, the pass is only available to TV only customers....makes no sense to me!
How's the best way to try and get a decent conversation from NOW TV in sorting this? I can't face another tedious chat where I've got to explain the situation once again 😞
Thanks!
13-08-2019 21:59
no, no passes at all waiting to be activated in my account for sport or anything else 😞
14-08-2019 10:20
Hi @Anonymous User
This should now be resolved, can you try again for us and let us know how you get on?
Thanks
Karl
14-08-2019 11:06
Hi Karl,
Ive just tried to buy it again, still not working 😞
14-08-2019 17:45
further to my previous post re the season pass. Ive been on the online chat help section and spoke to a helpful lady . I explained the situation, she checked it out , and confirmed that Now tv are currently having a technical issue with customers such as myself who qualify for the offer, mistakenly being told they are " not eligible", when we try to buy it.
She told me she has " escalated " the issue to higher up the chain, and ill apparently be emailed when its fixed.
14-08-2019 17:53
HI,
I have not been able to take up the Sky Sports 10 months for £199 either.
I have had the entertainment package and nothing else (broadband, passes) for a few months.
Looking for an answer as to why i cant get it like the others!
Cheers
EP
14-08-2019 22:29
I too am getting the same error. I'm not a combo user, never had Now TV broadband. No offers currently on my account. Trying to give Sky money but guess not?
14-08-2019 23:57
Maybe something to look into again @Karl-F There are still reports of people struggling in one way or another to either purchase OR get access when they do purchase. NowTV has somewhat shot itself in the foot with this promotion.
15-08-2019 24:08
Has anyone had any contact from NOW TV re this error. It is now stopping me from watching matches as I can't access the Sports channels and I would rather not buy individual games if I can get the total package shortly.
15-08-2019 18:10 - edited 15-08-2019 18:12
Hi,
This is impacting me too - I've tried to get help via the instant message... but it's painful.
Appreciate if someone from NOWTV can help me get the sky sports season pass, probably the most difficulty I've ever had in giving a company my money...
15-08-2019 18:20
Evening
Being told I am in eligible too for the season pass?
Will this be fixed or should I not bother looking anymore?
Find it incredible in that you are unable to contact anyone in customer service whom can resolve the issue there and then.