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Anonymous User
Not applicable
‎25-09-2019 12:24

Sky Cinema Offer

Got the email offering one month free Sky Cinema trial available until Sunday 29 September but when I try to use it, it says voucher not valid! Any help?
0
1 Solution
RoyB
Legend
‎26-09-2019 14:52

In response to Anonymous User

@Anonymous User 

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.

View solution in original post

6 Replies
gavs82008
Legend 5
Legend 5
‎25-09-2019 13:27

@Anonymous User 

If I was you I would recommend jumping onto the chat. 

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable
‎25-09-2019 13:42

In response to gavs82008
Well, if the live chat actually worked I would!
RoyB
Legend
‎26-09-2019 14:52

In response to Anonymous User

@Anonymous User 

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Tvstevie
Mentor
‎29-09-2019 24:05

In response to gavs82008

Tried getting on the chat nothing ever comes up now just goes round and round the automated bot.

Tvstevie
Mentor
‎29-09-2019 24:03

i received the same offer with a code NOW7HAYUGLUE89 it said expired on the day it arrived although supposed to expire 29th. There is no chat or any form of help with nowtv just the stupid chatbot that never helps.

 

nowtv has become a waste of time where there is a problem

Anonymous User
Not applicable
‎29-09-2019 10:02

In response to Tvstevie

 

If you do get the chat working they will probably give you a better deal on the offer. They offered me Sky Cinema Month Pass for £4.99 a month for 4 months.

 

My guess is they sent out an old offer by email and the support team have no idea.

0